Resume

Roy Hanfling

0400 921 510

roy@hanfling.id.au

Linkedin

  1. Experience

ORGANISATION:

Queensland TAFE, Morton and Southbank

LENGTH OF SERVICE:

9 ½ years

June 2002

to

November 2012

JOB ROLES:

Teacher, administrator and community development projects

ACHIEVEMENTS:

  • Developed, maintained a taught specialisation “Mental Health and Recovery”.

  • Increased my knowledge of VET systems.

  • Refined and supported my knowledge of the mental health sector.

  • Extended my professional networks particularly in supervising student on placement and ex-students taking up positions in the sector.

  • Taught Communication, Community Development, Management, OH&S and Budgeting subjects as well as the Mental Health and Recovery specialisation.

  • Educational Excellence awards 2006 and 2009.

  • Increased ITC skills including Blackboard.

ORGANISATION:

Arafmi

LENGTH OF SERVICE:

3 mths PLUS 4 years

June 2007

to

May 2011

JOB ROLES:

Key Worker Carer Connect and Carer Education.

ACHIEVEMENTS:

  • Case management support for Carers of people with mental illnesses.

  • Increased knowledge and appreciation of issues for families.

  • Presentations to Police, Early Psychosis Unit and other external stakeholders.

  • Managed complex multidisciplinary relationships with internal and external stakeholders.

  • Prepared and presented training to internal and external staff.

  • Successfully passed audit for Carer Connect , twice.

  • Built two Microsoft Access databases.

ORGANISATION:

Arafmi

LENGTH OF SERVICE:

3 months

Nov. 2006

to

Feb. 2007

JOB ROLES:

Locum Respite Manager

ACHIEVEMENTS:

  • Supported Coolibah through a period of transition.

  • Worked with a wide range of stakeholders, staff, Executive Officer, Senior Management , Families and Guests.

  • Delivered and supported training for staff.

  • Prepared a detailed report with recommendations to the Management Committee, I received letter of appreciation from the Arafmi Management committee for this work.

ORGANISATION:

Disability Services Queensland

LENGTH OF SERVICE:

1 year

Oct. 2005

to

Nov. 2006

JOB ROLES:

Residential Care Officer

ACHIEVEMENTS:

  • Refined my skills and experience in working with people and families of people with intellectual/ dual disabilities.

  • Increased my understanding and competence in working with and in a large government organisation.

  • Extended my professional networks.

  • Worked with many different client including clients with “behaviours”.

  • Participated in activities in preparation for internal DSQ QA audit in 2007.

ORGANISATION:

Mental Health Association, Gold Coast

LENGTH OF SERVICE:

1 year

Nov. 2004

to

Oct. 2005

JOB ROLES:

Manager, Gold Coast

ACHIEVEMENTS:

  • I took on the position initially with the mission of winding down the branch because it had lost it’s funding. I was a key member of the team that successfully lobbied for the reinstatement of that funding.

  • Successfully passed a “punitive” audit.

  • Extended my knowledge and skills in managing a referral and information service.

  • Successfully initiated, managed, staffed, conducted and reported on a survey commissioned by Gold Coast City Council “A Snapshot of Mental Health on the Gold Coast” on behalf of the Mental Health Association.

  • Supported and developed and extended peer support and self-help groups.

  • Provided specialist Mental Health Advocacy Support for 6 clients. Attended the Mental Health Tribunal as an allied person with successful conclusions.

  • Participated in the Combined Advocacy Group negotiations and conferences.

  • Participated in setting up the MHA’s RTO, developed a training package about mental health.

  • Marketed, prepared and conducted external training.

ORGANISATION:

Open Minds

LENGTH OF SERVICE:

6 ½ yrs PLUS 6 Months

Aug. 2004

to

Feb. 2005

JOB ROLES:

Accommodation Manager (6 month locum)

ACHIEVEMENTS:

  • Helped establish a new accountancy system. I also had a specific role in coordinating and establishing systems for CSTDA NMDS.

  • Initiated a successful funding submission to Department of Housing.

  • Extended Client base by 3 clients.

ORGANISATION:

Anam Cara, Centacare

LENGTH OF SERVICE:

2 years PLUS 6 Months

Mar. 2004

to

August 2004

JOB ROLES:

Project officer, six month contract around some agreed projects

ACHIEVEMENTS:

  • Initiated and built the first version of the Anam Cara Website. I also managed the team which designed and created their current logo and letterhead.

  • Conducted training and supervision specifically around team building, resilience training and Recovery.

  • Facilitated the strategic planning team to excellent outcomes.

  • Took on a specialist support role with clients with special needs including an indigenous woman and a client with dual disabilities and dual diagnosis who was also blind.

  • Supported and supervised staff.

ORGANISATION:

Anam Cara, Centacare

LENGTH OF SERVICE:

2 years

Aug. 2002

to

March 2004

JOB ROLES:

Support Worker

ACHIEVEMENTS:

  • Reasserted my ability to be a good team member when NOT in a leadership role.

  • Developed some additional skills and knowledge in working with an indigenous client.

  • Developed some additional skills and knowledge in working with a client with dual diagnosis and a significant vision impairment.

ORGANISATION:

Wattle League for the Disabled (Open Minds)

LENGTH OF SERVICE:

4 years PLUS 2 ½ years

Oct. 2000

to

May 2002

JOB ROLES:

Consultant, Project officer, Support worker

ACHIEVEMENTS:

  • Wrote two successful funding submissions for staff training. (total $11 000).

  • Built and trialled a self paced computer based training CD as an induction tool.

  • Conducted induction process and training .

  • Extended my knowledge of people with an ABI and their families. Assisted in setting up the ABI project.

  • Managed and documented a best practices manual as a special project.

  • Initiated a program to provide recycled computers to people with disabilities. Developed the necessary partnerships with suppliers, repairers and support staff who acted as trainers.

ORGANISATION:

Wattle League for the Disabled (Open Minds)

LENGTH OF SERVICE:

3.5 yrs PLUS 6 months

Nov. 2000

to

April 2001

JOB ROLES:

Accommodation Support Manager (6 months locum)

ACHIEVEMENTS:

  • Accepted and supported three new clients into the program.

  • Undertook some cost cutting programs in consultation with the CEO (and with the encouragement of the departing manager) in order to balance the budgets. It was possible to attain these goals collaboratively with all stakeholders and to return the program to a viable state.

  • Maintained and developed networks and relationship with services, clients their families and staff in the Inner City.

  • Gained further experience in managing multidisciplinary multi-site teams.

ORGANISATION:

Wattle League for the Disabled (Open Minds)

LENGTH OF SERVICE:

1 year PLUS 2.5 years

June 1997

to

Oct. 2000

JOB ROLES:

Manager, P300

ACHIEVEMENTS:

  • Had the unique experience of constructing a whole new project from the ground up and training and developing team of new support workers.

  • Within 2 years we attracted 39 clients the total yearly value of the support packages totalled over ¾ Million dollars.

  • Employed and trained about 60 new staff many of them who are still doing amazing things in the sector.

  • Achieved the highest ratio of staff in the highest SACS increment level in the organisation – this demonstrated excellent retention of skilled staff (although it became a funding issue).

  • Initiated and developed a specific program to work with P300 clients who had forensic mental health issues, Established relationships with Case Managers and Forensic Mental Health, recruited and facilitated the training of appropriate staff.

  • Supervised and managed individual case plans and risk assessments.

  • Wrote key policies and procedures, in collaboration with the CEO and Board of Management.

  • Set up administrative processes including a system for collecting and calculating wages that was still in use by the organisation in 2004 when I again asked to assist in developing a new system.

  • Built the organisation first website in a way that included all stakeholders.

ORGANISATION:

Wattle League for the Disabled (Open Minds)

LENGTH OF SERVICE:

1 year

June 1996

to

June 1997

JOB ROLES:

Employment Support Officer

ACHIEVEMENTS:

  • Took a leading role in facilitating a review of processes which resulted in significant changes in processes.

  • Developed new markets for job applicants.

  • Personally achieved top placement and job retention statistics for the year for participants in my caseload.

  • Extended my understanding of employment in the lives of people with disabilities.

  • I am excited to note that two of the people I helped place in jobs are still (as of 2017) employed and valued in their work places.

ORGANISATION:

Richmond Fellowship Queensland

LENGTH OF SERVICE:

4.5 years

Jan. 1992

to

June 1996

JOB ROLES:

Senior Program Staff (promoted 1993)

ACHIEVEMENTS:

  • Responsible as 2IC to Coordinator for staff support, supervision, and training of team of 6 staff and 14 clients.

  • Preparation and facilitation of groups and training including; medication, stress management, communication.

  • Revised and updated staff procedures manual collaboratively with team.

  • Developed two modules for in-service training.

  • Maintained counselling caseload.

ORGANISATION:

Department of Corrective Services NSW

LENGTH OF SERVICE:

4 years

Nov. 1983

to

Jan 1988

JOB ROLES:

Prison Officer, Special Care Unit

ACHIEVEMENTS:

  • Facilitated therapeutic and training groups under the supervision of the resident psychologist.

  • Developed and ran training programs including Literacy, Numeracy, “Social Skills”, “Stress Management”, “Cooking Groups”, “Communicating Without Violence”.

  • Maintained a counselling case load under supervision of the resident psychologist.

  • Completed general counselling training and specialist training in interview techniques, was responsible for conducting some induction interviews.

  1. Qualifications

1983 – 1988

Special Care Unit

Department Of Corrective Services N.S.W

“Basic Counselling”

1985

Special Care Unit

“Interview Techniques”

1986 – 1990

University of New England

Psychology,
Sociology, Mathematics, Biology

1993

Richmond Fellowship

Year 2 “Bar Exam”

1998

Sinclair Business Training

Certificate III in assessment

2000 – 2001

Advanced Neurodynamics (Tad James)

Qualified NLP, TLT , Hypnotherapy Practitioner,

2001-2003

Morton Bay TAFE

BSZ 40198 Workplace Training and Assessment

2005

Bremer TAFE

Diploma in Community Work (Mental Health)

2008

Southbank Institute of technology

TAA40104 Certificate IV in Training and Assessment